Frequently Asked Questions
Everything you need to know about shopping with Father Rabbit.
What are your shipping rates within New Zealand?
We offer a flat rate shipping fee for most orders across New Zealand, with free delivery available on orders over $100, excluding oversized or heavy items.
Can I return an item if I change my mind?
Yes, we accept returns for store credit or exchange within 14 days of purchase, provided the item is in its original, unused condition with all packaging intact.
Do you offer international shipping?
We currently ship to Australia and select international destinations. Shipping costs and delivery timeframes will be calculated at the checkout based on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link so you can monitor your parcel's journey to your door.
Do you provide gift wrapping services?
Absolutely. We take great pride in our presentation and offer a signature gift wrapping service for a small fee, which you can select during the checkout process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as flexible payment options like Afterpay and Laybuy.